Turn Every Service Call into a Strategic Win with IFS ESM by Tntra

IFS Enterprise Service Management software solutions help field-intensive industries automate planning, improve technician productivity, and deliver SLA-grade service—every time.

30%

Higher Productivity

25%

More Jobs per Day

95%

SLA Compliance

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What is IFS ESM?

Service Intelligence, From Dispatch to Delight

IFS ESM is a unified ESM software and ESM system that helps organizations plan, schedule, and execute work orders across mobile teams. As part of comprehensive enterprise service management solutions and IFS support services, it offers embedded AI, real-time analytics, and mobile-first tools to empower technicians, improve SLA compliance, and reduce cost-to-serve.

Transformative Capabilities of IFS ESM

AI-Driven Planning & Scheduling

Predict demand. Optimize routes. Never miss an SLA commitment.

Dynamic PSO engine auto-adjusts schedules
Real-time route optimization for traffic and emergency changes
Auto-reallocation for last-minute job changes

Impact: 25% higher first-time-fix rates

Field Mobility & Offline Access

Equip technicians with full context - even underground.

Full customer/job data on mobile apps
Offline mode for remote/rural work
Instant capture of parts, time, photos, and notes

Impact: 30% more jobs completed per day

SLA & KPI Governance

Every work order stays on track - by design.

SLA and contract terms embedded in each job
Real-time tracking to prevent penalty breaches
Warranty and entitlement checks auto-triggered

Impact: 95% on-time performance

Reverse Logistics & Smart Parts Management

Keep parts flowing, costs down, and returns smart.

Trigger RMAs instantly via mobile app
Track returns, refurbishments, and scrap
AI predicts stock needs per region/job type

Impact: 15% reduction in van stock waste

Voice & Augmented Reality Field Support

When in doubt, just ask or look.

Voice-guided checklists
NLP-powered search for past fixes
AR overlays show wiring routes, specs, safety zones

Impact: 20% faster issue resolution

Service Intelligence & Continuous Improvement

See everything. Act faster. Improve forever.

Unified dashboards by region, tech, or SLA
Churn prediction models for renewals
Embedded analytics reveal service bottlenecks

Impact: Decisions based on insight, not instinct

Tailored for Field-Intensive Industries

Built for zero-downtime businesses.

Telecom & Cable

Restore uptime, cut truck rolls

Healthcare Equipment

Ensure device compliance & availability

Facilities Management

Multi-site service coordination, simplified

Industrial Manufacturing

Deliver seamless after-sales service

Want to see how these capabilities work in your environment?

Book a quick capabilities walkthrough

Why Choose Tntra for IFS ESM?

We back our field expertise with continuous innovation and a relentless focus on your KPIs.

Field-Centric Expertise

We’ve lived the SLA pressure cooker

Technology Depth

IFS, Azure, PowerBI, and IoT-certified

Agile Rollouts

From diagnostic to go-live in weeks

Continuous Innovation

Quarterly updates, zero rework

Post-Go-Live Support

KPIs tracked, optimized, improved

Discover how our IFS-certified teams can accelerate your time to value.

Talk to an expert

Ready to Revolutionize Your Service Operations?

Let’s help your technicians succeed - and your SLAs shine.

Book an Executive Strategy Session

FAQs

What is Enterprise Service Management (ESM)?

ESM standardizes service delivery across departments, automating workflows, tracking SLAs, and enhancing service quality. IFS ESM brings these benefits with advanced scheduling, mobile tools, and analytics.

What does ESM do?

It extends service excellence beyond IT—into field operations, HR, and facilities. With IFS ESM and expert IFS consulting services, you optimize resources, automate tasks, and track outcomes in real time.

What is IFS ESM best known for?

IFS ESM combines AI planning, mobile execution, SLA governance, and service intelligence - all in one platform tailored for field-based, SLA-driven industries.

What makes IFS ESM different?

Unlike siloed tools, IFS ESM unifies planning, mobility, and analytics in one agile system. It supports offline access, AR guidance, and predictive intelligence to transform service from cost to competitive edge.

Download IFS Guide

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