Telecom & Cable
Restore uptime, cut truck rolls
IFS Enterprise Service Management software solutions help field-intensive industries automate planning, improve technician productivity, and deliver SLA-grade service—every time.
Higher Productivity
More Jobs per Day
SLA Compliance
Service Intelligence, From Dispatch to Delight
IFS ESM is a unified ESM software and ESM system that helps organizations plan, schedule, and execute work orders across mobile teams. As part of comprehensive enterprise service management solutions, it offers embedded AI, real-time analytics, and mobile-first tools to empower technicians, improve SLA compliance, and reduce cost-to-serve.
Predict demand. Optimize routes. Never miss an SLA commitment.
Impact: 25% higher first-time-fix rates
Equip technicians with full context - even underground.
Impact: 30% more jobs completed per day
Every work order stays on track - by design.
Impact: 95% on-time performance
Keep parts flowing, costs down, and returns smart.
Impact: 15% reduction in van stock waste
When in doubt, just ask or look.
Impact: 20% faster issue resolution
See everything. Act faster. Improve forever.
Impact: Decisions based on insight, not instinct
Built for zero-downtime businesses.
Restore uptime, cut truck rolls
Ensure device compliance & availability
Multi-site service coordination, simplified
Deliver seamless after-sales service
We back our field expertise with continuous innovation and a relentless focus on your KPIs.
We’ve lived the SLA pressure cooker
IFS, Azure, PowerBI, and IoT-certified
From diagnostic to go-live in weeks
Quarterly updates, zero rework
KPIs tracked, optimized, improved
IFS ESM solutions transformed our service chain. First-time-fix jumped 28%, SLAs hit 98%, and renewals reached a record high.
COO, Global Medical Device Manufacturer
See the full story of how we boosted their SLAs by 28%
Let’s help your technicians succeed - and your SLAs shine.
Book an Executive Strategy SessionESM standardizes service delivery across departments, automating workflows, tracking SLAs, and enhancing service quality. IFS ESM brings these benefits with advanced scheduling, mobile tools, and analytics.
It extends service excellence beyond IT—into field operations, HR, and facilities. With IFS ESM and expert IFS consulting services, you optimize resources, automate tasks, and track outcomes in real time.
IFS ESM combines AI planning, mobile execution, SLA governance, and service intelligence - all in one platform tailored for field-based, SLA-driven industries.
Unlike siloed tools, IFS ESM unifies planning, mobility, and analytics in one agile system. It supports offline access, AR guidance, and predictive intelligence to transform service from cost to competitive edge.
Send us your query and we’ll get back within 24 hours.